South Africa — FAQ
PatrolSync for South African security companies — frequently asked questions
Common questions about using PatrolSync in South Africa — PSIRA registration compliance, guard grades, ZAR pricing, how the client portal works, and how to get started with mobile patrol reporting across SA.
Is PatrolSync available in South Africa?
Yes. PatrolSync is fully available to security companies operating in South Africa. The platform supports South African addresses and provinces, PSIRA registration compliance tracking, and pricing in South African Rand (ZAR) including VAT. PatrolSync is used by SA security companies for mobile patrols, static guarding, alarm response, estate guarding, and commercial site security.
Can security companies in South Africa use PatrolSync?
Yes. PatrolSync is designed for professional security companies, and South African operators are fully supported. SA security companies use PatrolSync to manage QR checkpoint patrols across multiple sites, track PSIRA registration compliance for their guard team, give clients access to live patrol records, and produce professional PDF patrol reports.
Does PatrolSync support guards and sites in South Africa?
Yes. PatrolSync supports an unlimited number of guards and sites on paid plans. South African sites are created with SA address details including province selection across all nine provinces. Each guard's PSIRA registration number, grade, and expiry date can be stored and monitored through the compliance dashboard.
Can PatrolSync be used across multiple sites in South Africa?
Yes. PatrolSync is built for multi-site operations. South African security companies can manage sites across Gauteng, the Western Cape, KwaZulu-Natal, the Eastern Cape, and other provinces from a single dashboard. Each additional site beyond the first costs R99 per month on the Pro plan. Supervisors get live visibility across all sites simultaneously.
Does PatrolSync work on iPhone and Android in South Africa?
Yes. The PatrolSync Guard app is available on both iOS (iPhone) and Android. Guards download the free app and use it to scan QR checkpoints during patrols. No specialist hardware is required — any standard smartphone works. The app is designed to function reliably across South Africa including areas with variable connectivity.
Does PatrolSync support QR checkpoint patrols in South Africa?
Yes. QR checkpoint scanning is central to how PatrolSync works. South African security companies place QR code labels at set patrol points around each site — gates, entrances, perimeter points, plant rooms, or any location the patrol should cover. Guards scan each code using the PatrolSync app, creating a timestamped, GPS-backed record of every checkpoint visited. Labels can be printed using a Brother label printer or standard office printer.
Can PatrolSync help with patrol proof and client reporting in South Africa?
Yes. PatrolSync generates professional PDF patrol reports automatically from checkpoint scan data. Reports include a checkpoint-by-checkpoint breakdown with timestamps, guard details, and GPS data. Each report has a unique Verification ID — clients can visit verify.patrolsync.app to confirm the report is genuine and unaltered. South African clients on the Pro plan can log in to a dedicated client portal to view live patrol activity and download reports directly.
Does PatrolSync support PSIRA registration compliance for South African security companies?
Yes. PatrolSync allows South African security companies to store each guard's PSIRA registration number, grade, and expiry date. The compliance dashboard flags registrations that are expiring soon or have lapsed, helping ensure only PSIRA-registered officers are deployed on client contracts. All PSIRA officer grades are supported: Grade E (entry level), Grade D (patrol and guarding), Grade C (supervisor), Grade B (senior supervisor), and Grade A (managerial).
Is PatrolSync suitable for small and mid-sized security companies in South Africa?
Yes. PatrolSync is designed for small to medium security companies. It focuses on patrol accountability rather than HR, payroll, or workforce management, keeping it practical and affordable for South African operators. The free plan suits very small operations, and the Pro plan at R699/month (including VAT) scales with additional sites as the business grows.
Can PatrolSync be used by companies operating in both South Africa and other countries?
Yes. PatrolSync supports security companies operating across multiple countries. The platform currently supports South Africa, the United Kingdom, Ireland, and New Zealand — each with localised pricing, address formats, and regulatory compliance tracking. A South African company with international operations in another supported country can manage all sites from a single PatrolSync account.
Is PatrolSync hosted securely and does it support South African data privacy requirements?
Yes. PatrolSync is cloud-hosted with security controls in place for data integrity and access. South African security companies and their clients are subject to the Protection of Personal Information Act (POPIA), which governs the collection, processing, and storage of personal information in South Africa. PatrolSync stores patrol records, guard data, and client information securely. Companies with specific POPIA obligations can contact PatrolSync to discuss their requirements.
How much does PatrolSync cost in South Africa?
PatrolSync is priced in South African Rand (ZAR) for SA companies. There is a free plan that includes 1 site and 2 guards, free for life. The Pro plan costs R699 per month and includes your first site; additional sites are R99 per month each. All paid plans include unlimited guards with no per-guard fees. All prices include VAT.
Overview of how PatrolSync supports PSIRA-registered security companies across South Africa.
How PatrolSync tracks PSIRA registration numbers, grades, and expiry dates for your South African patrol team.
Arrange a live walkthrough to see PatrolSync in action for your South African security operation.
See PatrolSync in action.
Book a live demonstration to see how PatrolSync supports patrol recording, compliance reporting, independent report verification, and client-ready evidence for modern security operations.
Book a demoPatrolSync helps security companies prove patrol activity with checkpoint scanning, GPS-backed evidence, client-ready reporting, staff compliance records, and independent report verification.