Legal

Privacy Policy

This Privacy Policy explains how PatrolSync collects, uses, stores, and protects personal data when you use our website, contact us, or use our services.

This page is intended to support transparency under UK data protection law and explains what information we collect, why we collect it, and the choices available to you.

1. Who we are

PatrolSync is the data controller for the personal data described in this Privacy Policy.

2. The information we collect

Depending on how you interact with PatrolSync, we may collect:

• your name, company name, email address and phone number;
• information you submit through contact forms, demo requests or support enquiries;
• account and organisation information created when you use our services;
• usage and technical information about how visitors use our website;
• cookie and analytics data where you have given consent.

3. How we use your information

We use personal data to:

• respond to enquiries and provide requested information;
• provide and improve PatrolSync services;
• manage customer accounts and organisations;
• monitor website performance and understand how our website is used;
• maintain security, prevent misuse, and troubleshoot issues;
• meet legal, regulatory and contractual obligations.

4. Our lawful bases

Depending on the context, we rely on one or more of the following lawful bases:

• Contract: where processing is necessary to provide our services or take steps at your request before entering into a contract;
• Legitimate interests: where it is necessary for running, improving and securing PatrolSync, provided your rights do not override those interests;
• Consent: for analytics cookies and similar technologies where consent is required;
• Legal obligation: where we must process personal data to comply with the law.

5. Cookies and analytics

PatrolSync uses cookies and similar technologies on its website. Where required, we ask for your consent before using analytics cookies.

If you accept analytics cookies, we may use Google Analytics to help us understand how visitors use our website, such as which pages are visited and how users navigate the site. If you reject analytics cookies, Google Analytics should not load.

You can change your cookie preferences at any time by clearing your browser storage for this site and making a new selection when the cookie banner appears again.

6. Sharing your information

We may share personal data with trusted service providers who help us operate PatrolSync, for example hosting, analytics, customer support, payment, or infrastructure providers. We may also share information where required by law, regulation, legal process, or to protect our rights.

7. International transfers

Some of our service providers may process data outside the UK. Where that happens, we aim to use appropriate safeguards required under UK data protection law, such as adequacy regulations or approved contractual safeguards.

8. Data retention

We keep personal data only for as long as necessary for the purposes it was collected, including for legal, accounting, security, and operational reasons. Retention periods may vary depending on the type of data and the services being provided.

9. Your rights

Depending on the circumstances, you may have the right to request access to your personal data, request correction, request erasure, object to processing, request restriction, request transfer of your data, and withdraw consent where consent is the lawful basis.

To exercise any of these rights, contact us using the details above.

10. Complaints

If you have concerns about how we use personal data, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal obligations. The most current version will always be published on this page.

Last updated: 18 March 2026